Madeleine MacRae

Making Changes that Stick: Training, Motivating and Fine-Tuning Your Organization to get Results

“I told them what they should be doing! I don’t know WHY they aren’t doing it!” At some point or other, we’ve all been guilty of thinking or of saying something along those lines. “Guilty?!” you might protest, “But I’m the boss! They should be doing what I’m asking...

Finding big money in a little word: Learning to Love the “No”

by Madeleine MacRae

No! It’s usually the first word we learn and the first word we learn to hate. Even as adults, the word “NO” triggers a sense of loss or of being prevented from having something that we want. Those two little letters form the barrier between us and the object of our...

What’s Stopping You? Getting out of your own way.

by Madeleine MacRae

Once upon a time… my website was lame. It was actually embarrassing. It was so flat and uninspiring, in fact, that I was actively telling people NOT to visit my website. The worst part was, that for two months I had been working with a fabulous team. They had...

The Process to a True Yes: Genuine Service

by Madeleine MacRae

“A committed client is the natural outcome of genuine service.” There is something in our collective consciousness that is hardwired to equate on-the-spot selling with pushy images of used car salesmen trying to pressure, guilt and/or cajole us into buying...